Effective Date: 1st January 2024
At Underwater Australasia Pty Ltd, we respect your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details and billing information (only collected by our payment technology providers and not stored)
- Order Information: Details of the products you purchase and your purchase history.
- Device Information: IP address, browser type, and operating system.
- Interaction Data: Data collected when you visit our website, including cookies and tracking technologies.
2. How We Collect Your Information
We collect personal information through the following methods:
- When you create an account or make a purchase on our website.
- When you contact us via email, phone, or our website.
- When you subscribe to our newsletter or promotional updates.
- Automatically through cookies and analytics tools when you use our website.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders.
- To provide customer service and respond to inquiries.
- To send order confirmations, shipping updates, and promotional offers (if you opt-in).
- To improve our website, products, and services.
- To comply with legal obligations and resolve disputes.
4. Disclosure of Your Information
We do not sell or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) to facilitate transactions.
- Legal Requirements: If required by law or in response to legal proceedings.
- Business Transfers: In the event of a business merger, sale, or acquisition.
5. Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or misuse.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
- You can manage or disable cookies through your browser settings.
- Some website functionalities may be affected if cookies are disabled.
7. Your Rights
Under Australian law, you have the right to:
- Access and update your personal information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of receiving marketing communications by clicking the "unsubscribe" link in emails or contacting us directly.
To exercise these rights, please contact us at info@underwater.com.au
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically. The "Effective Date" at the top of this page indicates the most recent update.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email:info@underwater.com.au
- Phone: 02-66809410
- Postal Address: 10 Centennial Circuit, Byron Bay, NSW 2481