Welcome to Sublue Seascooters Australia Support! We are here to assist you with everything you need, from troubleshooting and product care to warranty claims and repairs.

1. Contact Support

For any inquiries, please reach out to our support team:

• Email: info@underwater.com.au
• Phone: 02-66809410
• Operating Hours: Monday to Friday, 9 AM - 5 PM AEST

To help us resolve your issue quickly, include the following in your email:

• Description of the issue.
• Photos or videos (if applicable).
• Proof of purchase (receipt or order confirmation).

2. Frequently Asked Questions (FAQs)

A. Product Setup and Usage

• How do I assemble my Sublue Seascooter?
• What is the recommended charging time for the battery?
• Can the scooter be used in saltwater and freshwater?

B. Troubleshooting

• Why is my seascooter not turning on?
• What should I do if water enters the battery compartment?
• How do I resolve low battery performance issues?

For detailed answers, visit our FAQs Page

3. Warranty Information

All Sublue Seascooters purchased through Sublue Seascooters Australia or one of our authorised dealers come with a manufacturer-backed warranty.

What Does the Warranty Cover?

• Defects in materials or workmanship under normal use conditions.

Warranty Period

• Most parts have 12 months from the date of purchase. All factory warranty offered by Sublue HQ is honoured by us at Underwater Australasia Pty Ltd.

How to Submit a Warranty Claim

1. Email us at info@underwater.com.au with:

• Product details (model and serial number).
• Proof of purchase.
• A description of the issue and supporting evidence (photos/videos).

1. Our team will review your claim and provide further instructions within 5 business days.

Please note: Warranty does not cover damage due to misuse, neglect, unauthorized repairs, or modifications.

4. Service and Repairs

We offer professional servicing and repairs for all Sublue Seascooters.

How to Book a Service

1. 4.1. Contact our team at info@underwater.com.au or 02-66809410 to discuss the issue.
2. 4.2. Ship the product to our service center as instructed (shipping costs may apply).
3. 4.3. Our technicians will assess, repair, and return your product promptly.

Regular Maintenance Tip: After each use, SOAK the scooter in fresh water and check seals for wear and tear.

5. Replacement Parts

Looking for replacement parts for your Sublue Seascooter? We stock a range of genuine Sublue parts, including:

• Batteries
• Chargers
• O-rings and seals
• Propellers

Browse our Parts and Accessories Page or contact us for assistance.

6. Safety and Compliance

For safe operation and compliance with Australian regulations, refer to:

• User Manuals.
• Transport Guidelines for Li-ion Batteries: [Insert link or direct users to a transport page].

7. Product Registration

There is no need to register your Sublue Seascooter to activate your warranty - as a customer you will already receive updates on product news, tips, and exclusive offers.

We’re here to ensure you have the best experience with Sublue Seascooters. For any further assistance, please don’t hesitate to contact us!